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Terms And Conditions

  1. A deposit of $200 is required to lock in your reservation date. This is non refundable.

  2. The balance of your invoice is due 4 weeks after your event date. As we work in chronological order of when we receive your blooms, if your final payment is not made on time then your order will slide down the queue. As the client, it is your responsibility to ensure your final payment is made on time as we do not send reminder emails for payments.

  3. All orders exclude shipping charges.

  4. Drop off address and allocated drop off day and time slots will be provided 1-2 weeks prior to reservation date. (drop off suburb is Doreen, VIC)

  5. Whilst all reasonable care is taken when packaging your order, Tayla May Creations takes no responsibility of your package whilst in transit to you. Pick up of completed order is preferred.

  6. As these products are handmade, it is important to understand there will be imperfections such as, but not limited to; air bubbles, small dust particles, transparency in petals, uneven edges and striation lines in your piece/s.

  7. Although Tayla May Creations use a UV protected resin, it will still yellow over time. The best way to help minimise this is to keep your piece/s out of direct sunlight and away from direct heat.

  8. Some flowers don’t dry in silica as well as other flowers and some do discolour. Red flowers tend to darken into a burgundy colour & White flowers can have tones of browns, yellow and pinks. Once flowers are dry they are technically dead and can change shape/colour. Lilies and Orchids are more prone to showing transparent spots once cast in resin as these are very delicate flowers.

  9. Depending on size of pieces in your order, we cannot guarantee all flowers from your bouquet will be able to be used. If we think your design may look better in a larger piece, we will send through photos and give you the option to upsize.

  10. Any additional remaining flowers that weren't used in the preservation will be disposed of without prior notice to the client. We do not return any unused flowers, items or containers/vases.

  11. Due to the demand and expertise of our work we cannot promise a completion date, however do provide an estimate of competition to be within 6-8 months. Orders including charcuterie boards can take up to the full 8 month time frame (sometimes even longer depending on your order). Please refrain from contacting TMC to ask when your order will be completed unless we have gone over this estimated 6 month time frame.

  12. As this is a personal piece to each client and once cast in resin, cannot be undone. There will be no refunds.

  13. Timber used in charcuterie boards will be chosen and designed by TMC based on species availability at the time of creating your piece. As timber is a natural product, it does come with its beautiful imperfections such as but not limited to: Gum veins, grub holes, saw marks and various colours and textures.

  14. TMC supply 1 design layout for bloom blocks only before moving onto the resin pouring stage. Please respond within 24 hours with your approval or questions. We do not offer redesigns due to how fragile your blooms are once dried. If there is something you would like changed, this will be noted down and actioned when we cast your blooms. A new design will not be sent to you. We do not supply layouts for add on items and charcuterie boards/trays.

  15. Some flowers can be spray painted or died by your florist to achieve a different colour or look. If the supplier or florist hasn't used the correct type of paint then this may run in the resin. Some flowers can be identified easily as to whether they are died/painted and a small test piece can be done to work out if the colour will run or not. We will then contact you to find out if you'd like to include these flowers in your piece.

  16. Collection of your order is to be done in a timely manner. Once your order is complete, photographed and packaged up, an email will be sent to you with pick up days and time slots. Please organise to have your order collected as soon as possible. We do not have the space to store your finished items for months on end.